Providing Well and Pump Service to Manitowoc County and the Surrounding Area


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360 Washington Ct.
Whitelaw, WI 54247

Whitelaw: (920)732-1600
Manitowoc: (920)758-2331
Fax: (920)732-3465

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This is a strong artesian Well

Residential Frequently Asked Questions
                                        
                               
The answers to the following questions are below.
                                                                            

 
    1.  What is the big tank in the basement?
    2.  My water pressure changes and I hear a lot of clicking by the pressure tank, what's wrong?
    3.  How much air should be in the pressure tank and how big should the tank be?
    4.  Where is the pump?
    5.  How big must the pump be?
    6.  How much does the pump need to run?
    7.  What is the green/gray box on the wall by the pressure tank with wires going to it?
    8.  My pump does not have a control box what's the difference?
    9.  Is there an advantage with using a 2 wire verses a 3 wire pump?
  10.  Will my pump burn up if it runs steady while I am using a lot of water?
  11.  Should my well be "shocked"?


   
1.  What is the big tank in the basement?
           
            It is a pressure tank which supplies water pressure for small demands such as flushing a toilet, washing hands
            and drawing a glass of water.

   
2.  My water pressure changes and I hear a lot of clicking by the pressure tank,
         what's wrong?

            The pump is turning off/on rapidly and the contacts for the pressure switch are making the clicking noise.  The
            most common cause of the problem is a water logged pressure tank that is low on air.

   
   
3.  How much air should be in the pressure tank and how big should the tank  
        be?

            For a pressure tank with an internal bladder, the air pressure should be 2# below the pump turn-on pressure
            setting.  (Ex. Pump runs from 40# to 60#.  Inflate the bladder to 38#.)  The size of the tank is mainly determined
            by the discharge rate of the pump.  If your pump delivers 12 gallons per minute which is most common, then the
            tank should deliver 12 gallons of water while the pump is turned off.  When there is a demand for water, the
            pressure will drop from 60 to 40 lbs.
   

   
4.  Where is the pump?
           
            For most water systems, a submersible pump is inside the well.
 
   
   
5.  How big must the pump be?

            Pump size is determined by the amount of water required for the home, how far the water must be lifted in the well
            and the pressure desired when being used.  The vast majority of well pumps are
½ horsepower with 12 gallons
            per minute (gpm) flow rate.

 
 
6.  How much run time does the pump need?

            When the pump turns on, it should run for a full minute to fill the pressure tank.  See #3 above.  This is
            recommended by the motor manufacturer for longest pump life.

   
7.  What is the green/gray box on the wall by the pressure tank with wires
        going to it?

            If it is not a disconnect or fuse box, it is a control box.  The control box contains the start and run capacitors to
            operate the pump motor, known as a three wire pump.


  
 
8.  My pump does not have a control box.  What is the difference?

            The other type of pump motor has a solid state start control built inside the motor.  This is known as a two wire
            pump.

   
9.  Is there an advantage with using a two wire verses a three wire pump?

            Both types of pumps perform the same.  The initial cost of installing a two wire pump is less due to simpler wiring.
            The disadvantage is when the two wire pump needs to be serviced.  The two wire pump must be removed from the
            well for any internal electrical problem.  A three wire pump is generally cheaper to repair because the capacitors
            are in the control box and can be replaced without entering the well and replacing the entire pump.

 
10.  Will my pump burn up if it runs steady while I am using a lot of water?

             As long as the well can keep up, this is the best way to run the pump.  It is the frequent starting and stopping of
             the motor that will wear on the pump.

 
11.  Should my well be "shocked"?

             Once a year the well should be treated (shocked) to control bacteria growth inside the well.  The methods vary
             with the type of well so it is best to contact us.
     


                  Please contact us with any other questions.